We send an email/word document to each customer as part of the sales process. The Centra Hotel, Christchurch (NZ) provided the following feedback as part of the sales process for our Executive Luggage tags.
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The Centra Hotel
I would first like to thank you for choosing TAGGS-R-US to supply your company with one of our products. We are always trying to improve upon our service and feel that customer feedback is the best way to enhance our standards and customer perception. With this in mind would you kindly complete a few questions below in order to help you and others in the future:
(1 = Worst/Very Slow/Totally Dissatisfied & 10 = Best/Fastest/Satisfied)
- How did you find pre-sales communication/correspondence: 10/10
- Were all your calls and emails answered promptly:10/10
- Were you happy with your T.R.U. contact: 10/10
- Was all your paperwork, prompts and documents easily legible: 9.5/10
- Were you pleased with your artwork: 10/10
- Was your project undertaken within the allotted time-frame: 10/10
- Were you satisfied with all elements involved in the transportation of your goods: 10/10
- Were you impressed with the final product and its quality/appearance: 10/10
- Do you have any other feedback that you believe would be important for us to know?
COMMENT:: Paul provided excellent, knowledgeable, professional and efficient service, heads above the rest.
Would you be happy for us to use some or all your comments on our website? YES