We send an email/word document to each customer as part of the sales process. Ascott Metropolis Hotel Auckland provided the following feedback as part of the sales process for our plastic tags. They purchased iKeys, iTags, Door Tags, Info Tags, and Kettle Tags
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Ascott Metropolis Hotel
Dear Ascott Metropolis
I would first like to thank you for choosing TAGGS-R-US to supply your company with one of our products. We are always trying to improve upon our service and feel that customer feedback is the best way to enhance our standards and customer perception. With this in mind would you kindly complete a few questions below in order to help you and others in the future:
(1 = Worst/Very Slow/Totally Dissatisfied & 10 = Best/Fastest/Satisfied)
- How did you find pre-sales communication/correspondence: 10/10
Paul was always 1-step ahead!! & super quick with responding
- Were all your calls and emails answeblue promptly:10/10
Could always rely on Paul - never had to chase anything up
- Were you happy with your T.R.U. contact: 10/10
Most definitely, Paul was just fantastic
- Was all your paperwork, prompts and documents easily legible: 10/10
- Were you pleased with your artwork: 9/10
I think I only had to change one thing - so almost perfect!!
- Was your project undertaken within the allotted time-frame: 10/10
There was no real time frame but everything was completed faster than expected
- Were you satisfied with all elements involved in the transportation of your goods: 10/10
Again always exceeded my expectations
- Were you impressed with the final product and its quality/appearance: 10/10
have received VERY positive feedback
- Do you have any other feedback that you believe would be important for us to know?
Paul has been an absolute god-send with everything, he is always so helpful, intuitive, and is willing to give an idea a go. He gives 200% at all times. He also ensures everything is absolutely perfect before sending the finished product. His professionalism is exceptional and I hope to do business with him again in the near future
Would you be happy for us to use some or all your comments on our website? YES