BD CARD PLASTIC CARD CHINA - warning poor supplier / manufacturer
WARNING, poor supplier / manufacturer: BD Card / PLASTIC Card China has been a new supplier to TAGGS-R-US for a short time, undertaking spot-colour, screen printed projects for us and our clients. BD Card / Plastic Card had complate a few orders for us during its 'TEST PERIOD' and other than the FAX issues we were happy with service, price and quality, but with like many suppliers in China its all about the LONG-TERM and in particular the way they address problems.
An order was offered to BD Card / Plastic Card for one of our TOP / BEST corporates, who we have serviced since 2002, to undertake their new Restaurant Card. Right from the off we had specified in our email that the gold was to have a SPARKLE/GLITTER effect (email on the 8th Sept and on the 13th a copy of our clients email showing 'PANTONE 465c + metalic/sparkle'). Anyway, this is less the issue, but important to point-out to people wanting to LEARN MORE about this company/supplier - BD Card / Plastic Card China.
We tried to educate them regarding SAMPLE PICS before mass production, which is what all our other suppliers offer, this I believe is a huge winner for many businesses undertaking PRODUCTION related orders. I was told that they cant and wont do this due to TIME and COST ....... hmmm, funny how everyone else can, too busy looking to MAKE $$$. This service/process for me is a no-brainer.
Artwork had been viewed and accepted from BD Card / Plastic Card China and had been accepted and signed-off. NOTE, on the artwork there were no T&C and margin of error coms nor was their any on their invoice to us.
We did get a picture from BD Card / Plastic Card China after goods had left and on viewing this I immediately questioned what I saw. You can clearly see from the artwork and the actual visual they are not the same, the white pencil line around the red lettering is not even or space equal, THIS JUMPED OUT AT ME straight away!
THIS IS WHAT THE CARD SHOULD LOOK LIKE
The thing what really made me angry was the response from my sales contact which was totally unnaceptable in my book, was arrogant and totally unprofessional. In a number of his comments he refered (without saying), that we were lying, when infact he had ignored or even forgotten our order spec. He tried to convince us that THIS ORDER WAS OK, you see for yourself, is it? At the end of the day I would not accept this job/project, so why should I ask my client to do so? During the process we kept our client advised/updated and they appreciated this. In the end we went to another supplier who did the job properly and ended up paying for this twice inc 2 x freight movements!
At the end of the day we want to help and educate others about this company, if you chose to use then do this at your own peril. All and any email communications are available to be viewed on request.
By the way, I will post a picture of the FINAL ORDER, this is how to print cards ...... YOU CHOOSE!
GOOD LUCK and happy plastic card shopping, we know this page will be NO 1 on Google for their company name ...... REAL SOON!